Settlement terms and timing
Payout, deferral and refund timings appear across the use cases piece by piece — next to the mechanics they belong to. This page gathers them in one place so you don't have to hunt through sections.
Important
The figures below describe the standard arrangement. Exact timings, fees and limits are fixed in the contract with your organisation and may differ. Check with your manager — documentation does not replace the contract.
Money to the seller
| What | Standard timing | Where it is described |
|---|---|---|
| Transfer of paid orders | next business day after payment is confirmed | hotels, restaurants, petrol stations |
| Partner or platform commission | together with the order settlement | commission scheme |
Payouts arrive as a single consolidated transfer: all orders paid during the day are collected and one amount reaches the account. The per-order breakdown is available in the merchant office and through order retrieval.
Payment deadline for the buyer
| What | Standard timing | Where it is described |
|---|---|---|
| Invoice lifetime | set by the merchant via expirationDate when creating an order | from a minute to weeks |
| Deferral for regular corporate customers | up to 30 days | airlines, warehouses and rentals |
| Booking time limit | equals the carrier's seat hold | air, rail |
An unpaid invoice past its deadline can be cancelled — the booking or the goods are released for the next buyer.
Refunds
| What | Standard timing | Where it is described |
|---|---|---|
| Refund to the buyer after the merchant's notice | two business days | refunds |
| Refund with part of the amount withheld | same timing, the withheld part stays in the documents | refund with correction |
Documents
Closing documents — the act, the invoice and the UPD — are generated automatically after payment and sent to the corporate buyer over EDI. The fiscal receipt is registered in the online cash register at the moment of payment.
Tip
If your contract states different timings, follow the contract. In the integration, rely on
expirationDate: it sets the payment deadline for a specific order and does not depend on the
general terms.