Settlement terms and timing
Payout, deferral and refund timings appear across the use cases piece by piece — next to the mechanics they belong to. This page gathers them in one place so you don't have to hunt through sections.
Important
The figures below describe the standard arrangement. The exact service terms — the fee, the settlement method and period, the available instruments — are fixed in the merchant application and may differ from the standard ones. Check with your manager: documentation replaces neither the application nor the agreement.
Where the terms are fixed
The agreement with Invoicebox is the same for every merchant: the ITV offer, a public information and technology interaction agreement. The terms for a specific merchant are fixed in the merchant application. Onboarding goes in this order:
- You submit a connection request. The check runs on the INN and registry data; the documents needed are your bank details and the order appointing the director. If you accept payments from companies and Invoicebox issues the closing documents for you, a power of attorney for ООО «ОРЦ» to issue them is also needed. The charter and the director's passport are needed only if a bank asks for them over a disputed payment. Test mode is available straight away, while the request is still under review: you can issue test invoices in it.
- Once the request is approved, you receive the merchant application with the service terms and a link to the ITV offer.
- The completed application sent to ООО «ОРЦ» is the acceptance of the offer. From that moment the agreement is concluded.
- ООО «ОРЦ» sends you the signed agreement via EDI through Diadoc, Taxcom or Astral Kaluga. Live mode is switched on once the agreement is signed.
Money to the seller
The buyer pays to the settlement account of Invoicebox (legal entity ООО «ОРЦ») as the payment agent. ООО «ОРЦ» withholds the fee and transfers the proceeds to the seller's settlement account. Direct settlements work differently: there the buyer pays via SBP B2B straight to the seller's account.
| What | Standard timing | Where it is described |
|---|---|---|
| Transfer of paid orders | next business day after payment is confirmed, or as set in the agreement | hotels, restaurants, petrol stations |
| Partner or platform commission | together with the order settlement | commission scheme |
Payouts arrive as a single consolidated transfer: orders paid during the period reach the account as one amount. The per-order breakdown is available in the merchant office and through order retrieval.
Who pays the fee
The payment acceptance fee is paid by the seller: ООО «ОРЦ» withholds it from the proceeds. The fee for cards and SBP cannot be passed on to the buyer. For other methods the buyer may pay part of the fee only if the merchant application says so.
Payment deadline for the buyer
| What | Standard timing | Where it is described |
|---|---|---|
| Invoice lifetime | from a minute to weeks, set by the merchant via expirationDate | creating an order |
| Promised payment | up to 5 days; the guarantee is the amount held on the buyer's card, corporate or personal | promised payment |
| Guarantee fund | at the expense of the fund the buyer deposited; Invoicebox sets the period for each buyer | guarantee fund |
| Deferral financed by Invoicebox | Invoicebox sets the period and the fee for each buyer | airlines, warehouses and rentals |
| Booking time limit | equals the carrier's seat hold | air, rail |
With any of the three instruments the seller gets the money on the usual schedule, and Invoicebox takes the non-payment risk.
An unpaid invoice past its deadline can be cancelled — the booking or the goods are released for the next buyer.
Refunds
| What | Standard timing | Where it is described |
|---|---|---|
| Refund to the buyer after the merchant's notice | two business days | refunds |
| Refund with part of the amount withheld | same timing, the withheld part stays in the documents | refund with correction |
Documents
Closing documents — the act, the invoice and the UPD — are generated automatically after payment and sent to the corporate buyer over EDI. The fiscal receipt is registered in the online cash register at the moment of payment.
Tip
If your merchant application states different terms, follow the application. In the integration, rely on
expirationDate: it sets the payment deadline for a specific order and does not depend on the
general terms.